Terms & Conditions

PART 1 – WEBSITE TERMS OF USE (Applies to all visitors)

1. Introduction

By accessing or using this website, you agree to comply with and be bound by these Terms of Use. If you do not agree, please do not use this website.

2. Intellectual Property

All content on this website, including design, layout, text, images, and graphics, is owned by or licensed to UK Sign Shop Ltd. You may not reproduce, distribute, or use any content without our express written permission.

3. Links to Other Websites

This website may contain links to third‐party sites for convenience. We do not endorse and are not responsible for the content or accuracy of those external sites.

4. Accuracy of Information

We strive to ensure information is accurate but make no warranties about the completeness or suitability of website content. Use at your own risk.

5. Limitation of Liability

UK Sign Shop Ltd shall not be liable for any direct or indirect loss or damage arising from your use of this website, to the fullest extent permitted by law.

6. Privacy & Cookies

Your use of the website is also subject to our Privacy Policy and Cookie Policy.

7. Governing Law

These Terms of Use are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the English courts.

PART 2 – CONSUMER (B2C) TERMS & CONDITIONS OF SALE

1. Definitions

• “UK Sign Shop”, “we”, “us” or “our” means UK Sign Shop Ltd.
• “You” or “Customer” means the consumer purchasing goods from us.

2. Ordering and Acceptance

2.1 All orders placed through our website or directly with our team are subject to acceptance and availability. We reserve the right to refuse or cancel any order prior to dispatch for any reason, including but not limited to:

• Errors in pricing or product information
• Inaccuracies in shipping cost calculations
• Delivery limitations to the specified address
• Stock availability or production capacity issues

In the event that we need to cancel an order, we will notify you as soon as possible and issue a full refund. Where applicable, we may offer the option to proceed with the order subject to revised pricing or delivery charges.

2.2 A contract is formed when we provide you with an order confirmation on screen and/or by email.

3. Pricing and Payment

3.1 Prices are quoted in GBP and include VAT as displayed on our website or quotation.

3.2 Payment is due at the time of order unless otherwise agreed.

3.3 Discount codes and promotional vouchers are limited to one per order and cannot be combined with any other promotions or sale prices unless clearly specified.

3.4 Gift cards cannot be used in conjunction with any discount codes, promotional vouchers, or sale offers. Due to system limitations at checkout, only one code (either a gift card or a promotional/discount code) may be applied per order.

4. Delivery and Lead Times

4.1 At checkout, you may choose from the following delivery options if available:

• Next Working Day
• Fast Track
• Standard Delivery

Delivery options and availability are subject to change without prior notice.

4.2 Next Working Day Delivery:

• Orders placed before 12:00 pm (midday) on a working day will be dispatched the same day with next working-day courier service.
• Orders placed after 12:00 pm on a working day will be processed the following working day and dispatched with next working-day courier service.
• Orders placed after 12:00 pm on Friday will be processed on the following Monday and dispatched with next working-day courier service.
• While we expedite production and dispatch, we are not liable for any delays caused by the courier or other third parties once dispatched.

4.3 Fast Track Delivery:

• Orders are produced on an expedited schedule and dispatched within 2–4 working days, using a 2-day courier service.
• We are not liable for any delays caused by the courier or other third parties.

4.4 Standard Delivery:

• Orders are produced and dispatched within 7–8 working days using a standard courier service.
• We are not liable for any delays caused by the courier or other third parties.

4.5 Please note that lead times do not account for any order holds caused by issues such as artwork errors or awaiting customer response. These may impact your total lead time.

4.6 Certain products may have longer lead times, as stated clearly on the website or within your order confirmation.

4.7 Delivery Restrictions:

We do not deliver to the Channel Islands or Jersey as standard. Orders placed for these locations will be charged including VAT, per UK tax rules.

4.8 You are responsible for providing accurate delivery details at checkout.

4.9 Customer Responsibility for Delivery Information

We are not liable for deliveries sent to an incorrect or incomplete address provided by the customer.

4.10 Third-Party Delivery Changes & Safe Spots

If a customer instructs a courier to leave goods in a “safe spot” or alternative location, UK Sign Shop Ltd is not liable for any theft, damage, or loss.

4.11 Failed Deliveries and Redelivery

Please ensure someone is available to receive the goods.

Where delivery fails due to no answer or no one available, the parcel will be returned to us. This process may take up to 10 working days. Once returned, we will contact the customer to arrange redelivery, and a redelivery charge will apply.

5. Right to Cancel (14-Day Cooling-Off Period)

5.1 You have the right to cancel your order within 14 calendar days of receipt of the goods.

5.2 To cancel, notify us in writing within this period.

5.3 This right does not apply to personalised goods (see Section 7).

5.4 Return items must be unused, in original packaging, and in a resalable condition.

5.5 You are responsible for return postage costs unless the goods are faulty or not as described.

6. Returns, Refunds & Faulty Goods

6.1 Faulty or incorrect goods, including missing components, must be reported within 10 working days of delivery.

6.2 You must provide timestamped photographic images showing the issue and retain all packaging for review.

6.3 Missing deliveries must be reported within 30 calendar days from the expected delivery date to allow us to raise a courier dispute. Claims made after this period may not be eligible for resolution and could incur charges.

6.4 Refunds for confirmed faults or cancellations will be processed within 5–10 working days.

6.5 Where appropriate, we will offer a repair, replacement, or refund at our discretion.

6.6 Personalised items that are not faulty and match the approved design are non-returnable and non-refundable.

7. Personalised Items and Cancellation Rights

7.1 Personalised products are made to order and based on information you provide. Under Regulation 31 of the Consumer Contracts Regulations 2013, they are exempt from the right to cancel.

7.2 Personalised orders cannot be amended or cancelled once placed due to automated production processes. Please double-check the live preview and all submitted information before completing your order.

8. Installation and Liability

8.1 All goods must be inspected prior to installation.

8.2 Once installed, returns or refunds will not be accepted as damage may occur during installation.

8.3 We are not liable for damage resulting from improper installation or for damage to the surface the product is fixed to.

8.4 Installation by a third party is at your own risk.

9. Limitation of Liability and Force Majeure

9.1 Our liability is limited to the value of the goods purchased.

9.2 We are not liable for indirect or consequential losses.

9.3 We are not responsible for failure or delay caused by factors beyond our reasonable control.

10. Chargebacks and Conduct

10.1 Chargebacks

Customers must contact our customer service team to resolve any concerns before initiating a chargeback through their card provider.

If a chargeback is initiated without prior contact or is found to be unwarranted, UK Sign Shop Ltd reserves the right to recover reasonable administrative and processing costs.

10.2 Abusive Conduct

We reserve the right to cancel any order and issue a refund if abusive, threatening, or inappropriate conduct is directed at our staff, provided the goods have not yet been received.

We do not accept liability for any consequential or indirect losses resulting from such cancellation.

11. Governing Law

11.1 These Terms are governed by English law, and all disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.