Terms & Conditions

PART 1 – WEBSITE TERMS OF USE (Applies to all visitors)

1. Introduction

By accessing or using this website, you agree to comply with and be bound by these Terms of Use. If you do not agree, please do not use this website.

2. Intellectual Property

All content on this website, including design, layout, text, images, and graphics, is owned by or licensed to UK Sign Shop Ltd. You may not reproduce, distribute, or use any content without our express written permission.

3. Links to Other Websites

This website may contain links to third‐party sites for convenience. We do not endorse and are not responsible for the content or accuracy of those external sites.

4. Accuracy of Information

We strive to ensure information is accurate but make no warranties about the completeness or suitability of website content. Use at your own risk.

5. Limitation of Liability

UK Sign Shop Ltd shall not be liable for any direct or indirect loss or damage arising from your use of this website, to the fullest extent permitted by law.

6. Privacy & Cookies

Your use of the website is also subject to our Privacy Policy and Cookie Policy.

7. Governing Law

These Terms of Use are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the English courts.

PART 2 – CONSUMER (B2C) TERMS & CONDITIONS OF SALE

1. Definitions

• “UK Sign Shop”, “we”, “us” or “our” means UK Sign Shop Ltd.
• “You” or “Customer” means the consumer purchasing goods from us.

2. Ordering and Acceptance

2.1 All orders are subject to acceptance by UK Sign Shop Ltd.

2.2 A contract is formed when we provide you with an order confirmation on screen and/or by email.

3. Pricing and Payment

3.1 Prices are quoted in GBP and include VAT as displayed on our website or quotation.

3.2 Payment is due at the time of order unless otherwise agreed.

4. Delivery and Lead Times

4.1 At checkout, you may choose from the following delivery options if available:

• Next Working Day
• Fast Track
• Standard Delivery

Delivery options and availability are subject to change without prior notice.

4.2 Next Working Day Delivery:

• Orders placed before 12:00 pm (midday) on a working day will be dispatched the same day with next working-day courier service.
• Orders placed after 12:00 pm on a working day will be processed the following working day and dispatched with next working-day courier service.
• Orders placed after 12:00 pm on Friday will be processed on the following Monday and dispatched with next working-day courier service.
• While we expedite production and dispatch, we are not liable for any delays caused by the courier or other third parties once dispatched.

4.3 Fast Track Delivery:

• Orders are produced on an expedited schedule and dispatched within 2–4 working days, using a 2-day courier service.
• We are not liable for any delays caused by the courier or other third parties.

4.4 Standard Delivery:

• Orders are produced and dispatched within 7–8 working days using a standard courier service.
• We are not liable for any delays caused by the courier or other third parties.

4.5 Please note that lead times do not account for any order holds caused by issues such as artwork errors or awaiting customer response. These may impact your total lead time.

4.6 Certain products may have longer lead times, as stated clearly on the website or within your order confirmation.

4.7 Delivery Restrictions:

We do not deliver to the Channel Islands or Jersey as standard. Orders placed for these locations will be charged including VAT, per UK tax rules.

4.8 You are responsible for providing accurate delivery details at checkout.

4.9 Customer Responsibility for Delivery Information

We are not liable for deliveries sent to an incorrect or incomplete address provided by the customer.

4.10 Third-Party Delivery Changes & Safe Spots

If a customer instructs a courier to leave goods in a “safe spot” or alternative location, UK Sign Shop Ltd is not liable for any theft, damage, or loss.

4.11 Failed Deliveries and Redelivery

Please ensure someone is available to receive the goods.

Where delivery fails due to no answer or no one available, the parcel will be returned to us. This process may take up to 10 working days. Once returned, we will contact the customer to arrange redelivery, and a redelivery charge will apply.

5. Right to Cancel (14-Day Cooling-Off Period)

5.1 You have the right to cancel your order within 14 calendar days of receipt of the goods.

5.2 To cancel, notify us in writing within this period.

5.3 This right does not apply to personalised goods (see Section 7).

5.4 Return items must be unused, in original packaging, and in a resalable condition.

5.5 You are responsible for return postage costs unless the goods are faulty or not as described.

6. Returns, Refunds & Faulty Goods

6.1 Faulty or incorrect goods, including missing components, must be reported within 10 working days of delivery.

6.2 You must provide timestamped photographic images showing the issue and retain all packaging for review.

6.3 Missing deliveries must be reported within 30 calendar days from the expected delivery date to allow us to raise a courier dispute. Claims made after this period may not be eligible for resolution and could incur charges.

6.4 Refunds for confirmed faults or cancellations will be processed within 5–10 working days.

6.5 Where appropriate, we will offer a repair, replacement, or refund at our discretion.

6.6 Personalised items that are not faulty and match the approved design are non-returnable and non-refundable.

7. Personalised Items and Cancellation Rights

7.1 Personalised products are made to order and based on information you provide. Under Regulation 31 of the Consumer Contracts Regulations 2013, they are exempt from the right to cancel.

7.2 Personalised orders cannot be amended or cancelled once placed due to automated production processes. Please double-check the live preview and all submitted information before completing your order.

8. Installation and Liability

8.1 You must inspect goods before installation.

8.2 We are not liable for damage resulting from improper installation or for damage to the surface the product is fixed to.

8.3 Installation by a third party is at your own risk.

9. Limitation of Liability and Force Majeure

9.1 Our liability is limited to the value of the goods purchased.

9.2 We are not liable for indirect or consequential losses.

9.3 We are not responsible for failure or delay caused by factors beyond our reasonable control.

10. Chargebacks and Conduct

10.1 Chargebacks

Customers must contact our customer service team to resolve any concerns before initiating a chargeback through their card provider.

If a chargeback is initiated without prior contact or is found to be unwarranted, UK Sign Shop Ltd reserves the right to recover reasonable administrative and processing costs.

10.2 Abusive Conduct

We reserve the right to cancel any order and issue a refund if abusive, threatening, or inappropriate conduct is directed at our staff, provided the goods have not yet been received.

We do not accept liability for any consequential or indirect losses resulting from such cancellation.

11. Governing Law

11.1 These Terms are governed by English law, and all disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

PART 2 – B2B TERMS AND CONDITIONS OF SALE (Applicable to Commercial Customers Only)

1. Definitions

• “UK Sign Shop”, “we”, “us” or “our” means UK Sign Shop Ltd.
• “You” or “Customer” means the commercial entity placing an order with us.

2. Orders and Acceptance

2.1 Orders are subject to acceptance by UK Sign Shop Ltd.

2.2 All orders are accepted only on these Terms.

3. Pricing and Payment

3.1 Prices are quoted in GBP and include VAT as shown on our website or quotation.

3.2 Payment terms will be specified on invoices or quotes.

4. Delivery and Lead Times

4.1 We operate on a 10–12 working day lead time from the date of approval of the mock-up/proof, not from the order date. Complex projects such as LED or projects with multiple products are subject to independently agreed lead times.

4.2 You are responsible for the accuracy of all information you provide, including delivery details and approved proofs.

4.3 UK Sign Shop Ltd will not be liable for delays caused by courier services or any third parties.

4.4 You should not rely on estimated delivery dates for scheduling tradespeople or other work.

4.5 You must provide a complete and accurate delivery address. We are not liable for failed or misdirected deliveries due to incorrect or incomplete addresses supplied by you. If a delivery fails due to incorrect or incomplete delivery information you will be liable for any incurred costs required to complete the delivery.

5. Inspection, Damage, and Missing Components

5.1 All items are carefully packed and checked before dispatch.

5.2 Upon delivery, you must:

• Inspect the outer packaging for damage before accepting delivery. If damaged, refuse delivery and notify the courier.
• Unpack and inspect the product immediately.
• Report any damage or missing components to us in writing within 24 hours of delivery, including clear, timestamped photos and your order reference.

5.3 Claims made after 24 hours may not be eligible for free replacement.

5.4 Verified transport damage or manufacturing defects reported timely will be replaced at no charge.

5.5 For claims outside the 24-hour window or lacking evidence, we may assist at our discretion with applicable fees.

6. Installation and Post-Installation Liability

6.1 You must contact us prior to installation.

6.2 Once installed, returns or refunds will not be accepted as damage may occur during installation.

6.3 UK Sign Shop Ltd is not responsible for damage caused by incorrect installation or damages to surfaces the product is affixed to.

6.4 Our products are decorative or promotional in nature and are not certified for structural use or applications involving health and safety compliance unless explicitly stated. You must ensure suitability for your specific installation.

7. Customer-Supplied Artwork

7.1 You confirm that any artwork or materials you provide are your property or you have the right to supply them.

7.2 You indemnify UK Sign Shop Ltd against any claims arising from use of supplied artwork, including intellectual property infringement.

7.3 Proof Approval –You are responsible for approving all proofs prior to production. We will not be liable for any errors (including in text, dimensions, material, colour, or layout) in proofs that have been approved by you. Your approval confirms that all details are correct and suitable for production.

8. Personalised Items and Cancellation Rights

8.1 Personalised products are made to order and based on information you provide. Under Regulation 31 of the Consumer Contracts Regulations 2013, they are exempt from the right to cancel.

8.2 Personalised orders cannot be amended or cancelled once it has entered the production stage.

9. Digital Services

9.1 All digital services provided by UK Sign Shop, once produced and delivered to the customer, are considered personalised services. As such, they are bespoke to your specifications and are not eligible for refund once completed and supplied.

10. Chargebacks

10.1 Customers must contact our customer service team to resolve concerns before initiating chargebacks with card providers.

10.2 If a chargeback is initiated without prior contact or is unwarranted, UK Sign Shop Ltd reserves the right to recover reasonable administrative costs.

11. Abusive Conduct

11.1 We reserve the right to cancel orders and issue refunds if abusive, threatening, or inappropriate behaviour is directed towards our staff, provided the goods have not been received.

11.2 We accept no liability for consequential or indirect losses from such cancellations.

12. Limitation of Liability and Force Majeure

12.1 To the fullest extent permitted by law, UK Sign Shop Ltd’s liability shall be limited to the purchase price of the goods.

12.2 We are not liable for indirect or consequential losses.

12.3 We shall not be liable for failure or delay caused by circumstances beyond our reasonable control.

13. UK Sign Shop Installation Services

13.1 Scope of Service

Where agreed in writing, UK Sign Shop Ltd will provide installation services as a paid add-on. This includes only the installation of signage and associated fixings supplied by us, unless otherwise explicitly agreed.

13.2 Site Access & Preparedness

You are responsible for ensuring clear, safe, and uninterrupted access to the installation site at the agreed date and time. This includes:

• Provision of any necessary access equipment unless otherwise agreed (e.g. scaffolding, powered access, lifting gear)
• Ensuring the site is structurally sound and ready for installation (e.g. walls or surfaces are suitable for fixings)
• Gaining all required permissions or permits for signage or installation works

Delays caused by inadequate site readiness or access may result in additional charges at our standard hourly/day rate, including travel expenses where applicable.

13.3 Health & Safety Compliance

UK Sign Shop Ltd reserves the right to postpone or abort installation if, in our opinion, the site poses a health or safety risk to our team. In such cases, we will attempt to reschedule the work, but you may be liable for associated costs if the issue was avoidable.

13.4 Post-Installation Responsibility

Once installation is complete, you are responsible for ongoing inspection and maintenance of the signage. UK Sign Shop Ltd accepts no liability for damage, injury, or loss caused by failure to maintain or inspect installed signage after handover.

13.5 Cancellations or Rescheduling

Installation appointments may be rescheduled or cancelled by you up to 72 hours before the agreed time without penalty. Cancellations or changes made within 72 hours may incur a charge to cover labour, travel, and scheduling costs.

13.6 Liability for Damages

While all care will be taken, we cannot accept responsibility for:

• Any pre-existing structural issues
• Hidden services (e.g. electrical cables, pipes) not clearly marked or disclosed
• Minor surface damage (e.g. drill holes, paint chips) incurred as a necessary part of installation

You are advised to notify us in writing of any sensitive areas, known hazards, or concealed services prior to works commencing.

14. Wall Vinyl Graphic Installations

14.1 Surface Suitability

Wall vinyl graphics are installed using specialist, approved materials suited for indoor smooth-surface application. However, long-term adhesion and visual quality are highly dependent on the condition and preparation of the surface.

14.2 Customer Responsibility – Surface Preparation

You are responsible for ensuring that the wall or surface is:

• Smooth, clean, dry, and free from dust, grease, or silicone residues
• Recently painted surfaces are fully cured (minimum 14–21 days depending on paint type)
• Free of flaking paint, textured coatings (e.g. “eggshell” or “orange peel”), or contaminants that may hinder adhesion.
• Paint is not “easy clean” containing ingredients that actively repel surface vinyl.

If required, a surface suitability guide can be requested prior to installation.

14.3 Adhesion Disclaimer

Failure to follow proper preparation guidance may result in poor adhesion, edge-lift, bubbling, or early detachment. UK Sign Shop Ltd will not be held liable for failures caused by:

• Inadequate surface preparation
• Unsuitable paint finishes or wall coatings
• Environmental conditions at the time of installation (e.g. dampness, temperature extremes)

14.4 Site Testing (Optional Service)

A surface adhesion test can be arranged prior to installation for an additional fee. This involves applying a small sample swatch to test bond suitability. This service is recommended for painted or unknown surfaces.

14.5 Post-Installation Care

Do not clean or wipe the vinyl graphic for 72 hours after installation to allow adhesive curing. Use only mild soap and water for future cleaning; avoid solvents or abrasive products.

15. Governing Law

These Terms and Conditions are governed by the laws of England and Wales, with disputes subject to the exclusive jurisdiction of English courts.