Returns

Here at UK Sign Shop we are determined to provide the best quality products and service for all our customers.

The buying and selling of products is covered by the Consumer Contracts Regulations 2013, a law protecting both the consumer (you) and the trader (us).

Personalised Products

If you find a fault within the first 30 days of receiving your order the regulations state that we are obliged to issue a refund or a replacement. Here at UK Sign Shop we’re entirely confident in our personalised product range, so if a fault develops we are more than happy to extend this commitment to 60 days for the affected item.

If a personalised product is not faulty and is ‘as stated’ on the website, under the terms of the regulation we do not have to accept the return of the item (Section 28b).

In the unlikely event that you’re not completely satisfied with an item you’ve received, please contact us via live chat to discuss your complaint as your happiness is our priority.

Non-Personalised Products

Your right to cancel an order for non-personalised goods starts the moment you place your order and ends 14 days from the day you receive your goods.

If your non-personalised product develops a fault you have 30 days from receiving the goods to notify us. We will then offer you a refund or replacement, whichever you prefer. For more details read the Consumer Rights Act 2015.

Returns Address

UK Sign Shop
Returns Department
Unit N2
Trinity Trading Estate
Sittingbourne
Kent
ME10 2PG

We recommend that you contact us before returning any items.

Open Live Chat

Telephone Number

01795 505 850

Please note: Your call may be recorded for training purposes only.

Email Address

[email protected]

What our happy customers say about us...

This was bought as a Christmas present for my son, he loved it and 2 days after Christmas it was up and looking great. I will be ordering another one for myself.

Debbie

Very pleased with my door sign. The ordering process was very easy, delivery was quick, the assembly instructions were easy to follow. I will definitely recommend and would happily purchase again.

Emma

Whole process very easy and quality of finished product excellent. Company was easy to access by phone and were very friendly and helpful. I would thoroughly recommend them.

David

Ordered our house sign it was completed to a high standard and delivered promptly. A good professional service with good communication.

John

We ordered two signs. Both were excellent. Superb finish and just as we'd ordered. Customer service was also excellent. Many thanks.

Clive

Excellent service and great value for money; am very pleased with my new slate door number, looks very posh. Recommend no hesitation this website.

Lesley

Excellent product and service. Very efficient. I have no hesitation in recommending this company. I'll be using them again in future.

George

Come rain or shine

The best materials make for the best job. It’s that simple. Every sign is 100% weatherproof & resistant so they’re as durable as they are brilliantly designed.

Need help with your sign?

We’re all about happy customers. If you need help purchasing your sign please contact us during office hours on 0800 802 1023, or why not try our live chat.

Quick & easy to install

Every house sign comes with all the necessary fixings you’ll need to hang it. We’ve made installation a simple process, all you need is a drill and a screwdriver.