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Returns

Unfortunately, due to the nature of our products which are made to order and to your specification, we are unable to accept returns at this time. However, if you find your product is faulty we will issue either a refund or a replacement for the affected item. Distance Selling Regulations set out by the Government state that we are under no obligation to accept the return of goods that have been personalised or tailored made to your specification. However, as per our shopping guarantee if you unhappy for whatever reason with the goods you have received, you are welcome to return the product to us within 7 days and we will offer you a full refund for this item. Unfortunately we cannot refund any postage costs incurred.

For all non-personalised items, you have 14 days to let us know if you would like to return your item.

To get in contact with us, please use our contact form or see the details in the footer of our website.

What our customers say about us

You our customers are important to us, we love reading your comments, the good and the bad. They help us improve our business so we can give the delivery the best possible service and products that our customers deserve! Thanks to all the people that send in their comments to us!

"I have had the House Number and Name made on two separate orders. I was very impressed with the first so ordered the second which was to the same high standard. I was kept informed of each stage of the process and the delivery was very quick indeed. I have no hesitation in recommending The UK sign shop and I will certainly use them again if the need arises."

Barry Jenkins, Lee On The Solent
Verified Purchase - Fairview

"The service was excellent! My first order was lost in the post and when I rang to find out why the delivery was taking so long, I received another package the next day. and it was only inexpensive Christmas decorations - the sign itself is super!"

Val Butcher, Tadcaster
Verified Purchase - Christmas House Sign Hangers

"The service was excellent! My first order was lost in the post and when I rang to find out why the delivery was taking so long, I received another package the next day. and it was only inexpensive Christmas decorations - the sign itself is super!"

Val Butcher, Tadcaster
Verified Purchase - Christmas House Sign Hangers

"House sign,will be attached to wall near entrance to drive wall.Will look good.Nice product.Friendly & helpful company pleasure to work with.Highly recommend."

Hiram Butterworth, Ticknall
Verified Purchase - Windsor

"The sign is very stylish and extremely clear. It shows up well even down my unlit farm track, so hopefully my deliveries will no loger go astray......"

Rowena Paxton, Salisbury
Verified Purchase - Oaklands Natural Slate

"To replace old house number. Quality of new house number plate is great, and I know it will look amazing when in situ as my daughter purchased one herself from this company and it is looking great after more than three years."

Rosemary Barber, Nottingham
Verified Purchase - Oaklands
RT @uksignshop: 📮 Letterboxes are back in stock! 📮 https://t.co/0qgfwJdhO5 https://t.co/s4xR3RdpEF
Tweeted on 19 Sep 2018 9:11am
Take a look at this newly designed marble house sign just added to our website 🏠#housesign https://t.co/psk76Kt5DI https://t.co/GqbNhvAINP
Tweeted on 14 Sep 2018 10:57am
This looks lovely, thanks so much for sharing 🏡 https://t.co/C9RFllyg1Z
Tweeted on 14 Sep 2018 10:06am
Mr Derek Bond gave UK Sign Shop 5 stars via @Trustpilot https://t.co/bjYY5Ka5tu
Tweeted on 3 Jul 2018 10:58am